Ship your device for free

9.7

23.000 devices sold

Changed your mind? We’ll send it back for free

Fast payouts within hours

Every device is professionally erased

How does it work?

Back

Customer Service

Need help? You’re in the right place. The Trade in customer service team is ready to help with everything related to selling your device, from your first sign up through to payment.

At Trade in it’s all about convenience, fairness and sustainability. We want you to sell with peace of mind, knowing everything is taken care of.

Got a question? You can chat with us, use the contact form or take a look at our FAQ. Our team is happy to help you: personal, fast and with a smile.

View our frequently asked questions

Get in touch

Got questions, feedback or need a hand? Our expert customer service team is here for you.

Chat with us!

Weekdays: 8:00 – 17:00
Saturday: Closed
Sunday: Closed

Send us a message

We are here to help during our office hours. Feel free to contact us!

Company details of Trade in

Sell your device in 3 simple steps

Estimate the value of your device

Easily calculate the value of your device. By answering a few questions, we can give you an instant estimate.

Send your device for free

To sell your device easily, you can send it to us worry-free with a free shipping label.

Inspection and direct payment to your account
Once we receive the device, our specialists will get to work. The device will be thoroughly inspected to ensure you always get the best price.

9.7
23,000 devices sold

9/10

Easy, fast & professional. Completed the process in 1 minute. Printed the return label, dropped off the package at a PostNL point. The money was in...

Ivo Lindhout

Sale verified

10/10

Sent my iPhone with PostNL on Friday morning, and by Monday the money was in my account. Excellent and fast service. Shipping is easy as well: prin...

Christoff Eveline

Sale verified

10/10

Sent my phone and within two days I received a call confirming that my device was approved. On the third day, the payment was already in my account...

Irving Zeguers

Sale verified

10/10

Very pleasant and quick communication! A super realistic offer and the swift process were very appreciated. Next time, I will definitely send my ph...

Dimitri Hooftman

Sale verified

10/10

Great service! Sent in my iPhone 12 for trade-in, received a good price for the phone. Fair and reliable. Received the agreed amount in my account ...

Steff D.

Sale verified

10/10

Super easy to sell your old phone. It even provided a nice amount of money to offset the purchase of a new one, despite the cracked screen on the t...

H. Hollander

Sale verified

10/10

My old phone was worth money. I have checked the Trade in| website I filled in my details and an amount came out, the phone was packed and sent (it...

Fotoapeldoorn

Sale verified

10/10

Super honest company. If you are realistic about the condition of your device, you will receive EXACTLY the amount promised! From receipt by Trade ...

Kim K

Sale verified

10/10

Very satisfied, exchanged iPhone 15 pro, received a good and agreed price! Everything arranged within 4 days. After this I also exchanged my iWatch...

Aad Berenvoets

Sale verified

Frequently Asked Questions

How does the trade-in process work?

Does my device need to be in perfect condition to sell it?

Is the trade-in offer I receive final?

What if I disagree with the offer?

How should I send my device?

How do I erase my iPhone for sale?

How quickly will I receive my payment after selling my device?

Can I sell multiple devices at the same time?

How long is the trade-in offer valid?

Do I need to send the original accessories and packaging?

How can I contact customer service?

Samsung Galaxy Watch Ultra Samsung Galaxy Watch7 Samsung Galaxy Watch6 Classic Samsung Galaxy Watch6 Samsung Galaxy Watch5 Pro Samsung Galaxy Watch5 Samsung Galaxy Watch4 Classic Samsung Galaxy Watch4 Samsung Galaxy Watch Active2 Samsung Galaxy Watch Active Apple Watch Ultra 2 Apple Watch Series 9 Apple Watch Ultra Apple Watch SE (2022) Apple Watch Series 8 Apple Watch Series 7 Apple Watch SE (2020) Apple Watch Series 6

JBL Xtreme 4 JBL Boombox 3 AirPods Pro Max AirPods Pro 2 AirPods Pro

MacBook Pro 16 inch M3 Max (2023) MacBook Pro 16 inch M3 Pro (2023) MacBook Pro 14 inch M3 Max (2023) MacBook Pro 14 inch M3 Pro (2023) MacBook Pro 14 inch M3 (2023) MacBook Pro 16 inch M2 Max (2023) MacBook Pro 16 inch M2 (2023) MacBook Pro 14 inch M2 Max (2023) MacBook Pro 14 inch M2 (2023) MacBook Air 15 inch M2 (2023) MacBook Pro 13 inch M2 (2022) MacBook Air 13 inch M2 (2022) MacBook Pro 16 inch M1 Max (2021) MacBook Pro 16 inch M1 (2021) MacBook Pro 14 inch M1 Max (2021) MacBook Pro 14 inch M1 Pro (2021) MacBook Pro 13 inch M1 (2020) MacBook Air 13 inch M1 (2020)

iMac 24 inch M3 (2023) iMac 24 inch M1 (2021)

Dyson Super Sonic Origin Dyson Super Sonic Natural Dyson Super Sonic Dyson Airwrap ID

This is some alert! Something went wrong.

Select your language

Customer Service

Get in touch

Chat with us!

Send us a message

Sell your device in 3 simple steps

9.7 23,000 devices sold

Frequently Asked Questions

How does the trade-in process work?

Does my device need to be in perfect condition to sell it?

Is the trade-in offer I receive final?

What if I disagree with the offer?

How should I send my device?

How do I erase my iPhone for sale?

How quickly will I receive my payment after selling my device?

Can I sell multiple devices at the same time?

How long is the trade-in offer valid?

Do I need to send the original accessories and packaging?

How can I contact customer service?

9.7
23,000 devices sold