Frequently Asked Questions

Check out our frequently asked questions and find answers right away! Can’t find your question? Get in contact with us for more information.

How does the selling process work?

The selling process is simple. Select the type of device you want to sell > Answer a few questions about its condition and any accessories > Receive a no-obligation offer > Send your device to us for free > Once we’ve received and checked it, we’ll pay you.

How quickly will I receive my payment after selling my device?

Once we’ve received and inspected your device, we aim to process your payment as soon as possible. This usually takes a few working days, depending on the payment method you choose.

Does my device need to be in perfect condition to sell it?

No, we accept devices in various conditions, including those with signs of use or defects. Our offers are based on the condition of your device.

Can I sell multiple devices at once?

Yes, you can sell multiple devices at the same time. Our website makes it easy to add several devices to your sale request.

Is the offer I receive final?

The offer you receive is non-binding, but we always aim to give you the best price based on the information you provide. Once we receive your device, we’ll check its condition, specs, and any defects. If the details differ from your description, you’ll receive an adjusted offer.

How long is the offer valid?

The offer you receive is valid for two weeks, starting from the moment you submit your request.

What if I don’t agree with the offer?

If your request was entered incorrectly and you’re not happy with the new offer, we can return your device free of charge.

Do I need to send the original accessories and packaging?

No, it’s not required to send the original accessories or packaging. This doesn’t affect the trade-in value.

How should I send my device?

We recommend packing your device in a sturdy box and filling empty spaces with cardboard or something similar. Then attach the shipping label to the box and hand your parcel over to the carrier. Keep your proof of shipment safe.

How can I contact customer service?

You can reach us via the contact form on our website or through chat. Our customer service team is happy to help with any questions or concerns.

How do I reset my iPhone before selling it?

Before selling your iPhone, it’s important to completely erase it. You can do this by following these steps: Back up your data > Sign out of iCloud > Reset iPhone > Erase all content and settings > Remove the SIM card.