Frequently Asked Questions

How does the trade-in process work?

The trade-in process is simple. Select the type of device you want to sell > Answer a few questions about the condition of your device and any accessories > Receive a non-binding quote > Send your device to us for free > Once we have received and inspected your device, we will pay you.

How quickly will I receive my payment after selling my device?

Once we have received and inspected your device, we aim to process your payment quickly. This usually takes a few business days, depending on the payment method you choose.

Does my device need to be in perfect condition to sell it?

No, we accept devices in various conditions, including those with signs of use or defects. Our trade-in offers are based on the condition of your device.

Can I sell multiple devices at the same time?

Yes, you can sell multiple devices at the same time. Our website makes it easy to add multiple devices to your trade-in request.

Is the trade-in offer I receive final?

The offer you receive is non-binding, but we strive to provide you with the best price based on the information you provide. Upon receipt, we will check the device's condition, specifications, and any defects. If there are discrepancies, you will receive an adjusted offer.

How long is the trade-in offer valid?

The trade-in offer you receive is valid for two weeks. This period starts from the moment you submit your request.

What if I disagree with the offer?

If your request was not filled out correctly and you are not satisfied with the new offer, we can return your device free of charge.

Do I need to send the original accessories and packaging?

It is not mandatory to send the original accessories or packaging, and it does not affect the trade-in value.

How should I send my device?

We recommend packaging your device in a sturdy box and filling any empty space with cardboard or similar material. Then, attach the shipping label to the box and hand your shipment to the carrier. Keep your shipping receipt safe.

How can I contact customer service?

You can contact us via the contact form on our website or through the chat. Our customer service team is ready to assist you with any questions or concerns.

How do I wipe my iPhone for trade-in?

When trading in your iPhone, it is very important to wipe your iPhone completely before selling it. Follow these steps: Back up your data > Log out of iCloud > Reset iPhone, Erase all content and settings > Remove the SIM card.